TV Internet and Mobile (“Company,” “we,” “us,” “our”) offers refunds based on the following criteria:
Product/Service Defects: If the product or service purchased is defective or not as described, you may be eligible for a refund.
Cancellation within Trial Period: If your purchase includes a trial period, you may cancel within that period for a full refund.
2. Refund Process
To request a refund, please contact our customer support at [insert customer support email] within [insert number] days of your purchase. Include your order number and a detailed explanation of the reason for your refund request.
3. Non-Refundable Items
Certain items or services may not be eligible for a refund. These include but are not limited to:
Downloadable software or digital products after download or access.
Services that have been fully performed or delivered.
4. Processing Time
Refunds will be processed within [insert number] business days after approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method.
5. Chargebacks
If you initiate a chargeback without first contacting us for a refund, you may be prohibited from using our services in the future.
6. Changes to Refund Policy
TV Internet and Mobile reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
7. Contact Information
For refund inquiries or assistance, please contact our customer support at [insert customer support email] or by mail at: